What is included in a managed services agreement?
We package continuous design, ongoing development, automated QA, L2/L3 support, and team augmentation into a single framework. This setup eliminates the need to re-procure vendors for every new feature, as your dedicated squad and operational SLAs are already strictly defined.
How do you meet Qatar's government and security standards?
We build systems to align with the MCIT Government Website & e-Services Framework. We strictly adhere to Qatar's Personal Data Privacy Law (Law 13 of 2016) regarding data residency, and design interfaces passing the Qatar National e-Accessibility Policy and WCAG guidelines.
How do you price capacity vs fixed scope?
For ongoing managed services, we use a flexible capacity model (FTE or sprint days per month), allowing you to pivot priorities instantly. Fixed scope is utilized for isolated initiatives. Both are defined transparently so steering committees can easily track ROI.
Can we run a pilot before committing to a multi-year framework?
Yes. A targeted 3-to-6 month pilot proves our velocity and technical fit. We use this period to align with your security protocols and reporting standards, smoothly transitioning into a full framework agreement once trust is established.
How do you handle knowledge transfer and documentation?
Architecture diagrams, codebase documentation, and operational runbooks are deliverables, not afterthoughts. Because our teams stay intact over long engagements, institutional knowledge is retained within the squad, ensuring smooth transitions and onboarding.
Is your team equipped to handle Arabic-native platforms?
Absolutely. RTL (Right-to-Left) layouts and Arabic UX logic are integrated from the very first wireframe. We do not simply mirror English interfaces; we engineer bilingual parity essential for Qatar's diverse demographic.
What SLAs do you guarantee for enterprise support?
We map response and resolution windows directly to your system's criticality - from immediate action for production blockers to scheduled maintenance for L2 requests. These metrics are contractual and reported regularly to your governance team.
Why choose Crafton over a standard staffing agency?
A staffing agency provides individual CVs; we provide a high-performing, accountable engineering squad. We manage the QA, govern the delivery, and guarantee the SLA. You get the depth of an award-winning agency seamlessly acting as your internal IT division.